Email Troubleshooting

We use email to stay in touch with our many subscribers. As a regular part of our services, members frequently receive special trading alerts, newsletters, and other items of interest from us.

I'm not receiving any emails from you!

There are several reasons why e-mail from us may not reach you. SPAM filtering is one of them. Many Internet service providers will filter out emails from anyone who isn't on their list of recipients.

There are several things you can do to ensure you are always getting our emails:

Add our email address to your Address Book or Contact List:

Some email programs automatically filter out emails from anyone not specified in the recipient's contact list or address book. In order to prevent our emails from being filtered out as "spam", we suggest you add them to your email program's address book or contact list.

Use the Help feature of your particular email program , to find out how you may add entries to your address book. Then, simply add our email address /feedback.asp.

Make sure that our emails are not getting filtered out as spam.

If you have a spam filtering program (could be part of firewall, antivirus or browser) installed on your computer, ensure that it does not block out the emails you should be receiving from us. Usually, emails filtered out by such programs are moved to a "Junk" or "Bulk" folder. Check these folders for mail from us. Should you find any of our messages there, you will need to adjust the settings of your spam filter. In order to prevent our emails from being blocked out in the future, make sure that the program recognizes our three email addresses and qualifies them as "safe" or "trusted". (Consult the Help feature of your Spam program for details).

Gmail, Hotmail, Yahoo and others

If you are using one of the free online email services, such as Gmail, Yahoo Mail or Hotmail, we strongly recommend that you configure your email box properly, in order to prevent our emails from being filtered out as spam by your email service provider. As a general rule, free email providers dealing with numerous clients are constantly attempting to reduce their bandwidth (i.e., lowering their hardware spending costs) By properly configuring your email box, you can ensure that our emails actually make it into your inbox.

With most online email services you should be able to set rules where you should be able to specify do not filter emails from us and always deliver them into your inbox or an other folder.